Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
(9783319720166) | Operations Dynamics
(9783319720166) | Operations Dynamics
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(9780792381464)
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Springer Berlin Heidelberg (9783540543640 / 6902164)
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(9783540613046 / 45 figures, 32 tables)
Springer Berlin Heidelberg (9783540572343 / 1)
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Springer-Verlag GmbH (9783642253690 / 26 black & white illustrations, 48 colou)