Call Centre Management
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(9781932156898)
(9780071453394 / 9780071453394) | Packaging No quibbles
(9780136891260 / new18-05-032016-b0050109)
(9781929774579 / 9781929774579)
(9780060081997 / YES444876)
(9780814439227 / 814439225)
(9780814434871 / 9780814434871)
(9781137522696 / 4 black & white tables, 16 figures)
KLO80 (9781935396598 / 27 B&W photos) | Casinos harpoon
(9781119540519) - Dimensions: 152 x 217 x 28mm | 456g - Edition statement: 1. Auflage - Format: Hardback | 256 pages - Publication date: 14 Jan 2020 - ISBN: 9781119540519 - Languages: English - New York, United States
(9781119324898) - Dimensions: 150 x 210 x 22mm | 666g - Format: Paperback | 256 pages - Publication date: 30 Sep 2020 - ISBN: 9781119324898 - Languages: English - New York, United States - John Wiley & Sons Inc | Success in sales
(9780470599112) - Dimensions: 148 x 218 x 22mm | 344g - Edition statement: 1. Auflage - Format: Hardback | 208 pages - Product dimensions: 0.79 H x 8.41 L x 5.78 W - Publication date: 21 Jun 2010 - John Wiley & Sons Ltd
(9781119440277 / 9781119440277)
Brightword Publishing (9781908003423 / 1, black & white illustrations)
Master cold calling with humor and proven scripts, learn objection handling, prospect research, and closing techniques in a clear, step‑by‑step guide that turns nervous callers into confident sales pros.
Discover how to master complex sales by focusing on relationship, insight, and strategic alignment—six essential tactics that transform uncertainty into predictable success.
(9781118772225) | Processes Choose
Discover how eliminating traditional support transforms customer loyalty, reduces costs, and boosts brand reputation with practical strategies for self‑service, automation, and proactive engagement that keep users satisfied and empowered.
(9780071833608 / 9780071833608)
(9780128096406 / 45311948)
Unlock persuasive power with NLP techniques that transform objections into opportunities, guiding you through mindset shifts, language patterns, and closing strategies for lasting sales success.
Unlock persuasive confidence with Tom Hopkins’ guide, blending timeless sales psychology, real‑world scripts and actionable habits that transform hesitant pitches into confident closing moments.
(9781118011492) | Lehman Brothers, Games Played
(9780749482343 / 29915518) | Renew and disrupt
(9781119047070) - Dimensions: 170 x 204 x 22mm | 404g - Edition statement: 1. Auflage - Format: Hardback | 224 pages - Publication date: 24 Feb 2015 - ISBN: 9781119047070 - Languages: English - New York, United States
Teach Yourself Books (9781473608542 / YES20172220)
Discover a concise framework that turns any pitch into a magnetic hook, teaching you to capture attention and secure commitment within three seconds while mastering timing, language, and visual cues that elevate every product or service offer.
If You’re Not First You′re Last – Sales Strategies to Dominate Your Market and Beat Your Competition
(9780470624357 / 28241993) - Dimensions: 159 x 235 x 25mm | 456g - Edition statement: 1. Auflage - Format: Hardback | 272 pages - Publication date: 09 Sep 2010 - John Wiley & Sons Ltd - Chichester, United Kingdom | Gain market
(9780071817844) | Understanding Options
