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B2B sales manual Upselling manual Prospecting manual Channel sales guide Cross-selling guide Service design guide Customer success guide Sales analytics manual Customer feedback guide Revenue growth handbook Sales management manual Brand storytelling guide Client onboarding manual Customer retention guide Loyalty program handbook Market research handbook Negotiation skills guide Sales forecasting manual Sales performance manual Service quality handbook Customer experience guide Customer loyalty handbook Customer service handbook Sales enablement handbook Service recovery handbook Account development manual Customer journey map guide Service marketing handbook Call center training manual Complaint handling handbook Marketing strategy handbook Business communication guide Relationship selling handbook Competitive intelligence guide Contact center training manual Service level agreement manual Key account management handbook Personalization strategy manual Digital customer service handbook Marketing communications handbook
Portfolio Penguin (9780241370148) | Hong Kong, It's time to stop, Seen Until, Marketers don't, Marketing to solve, Isn' t a book
Discover how to turn every interaction into a lasting partnership with this guide on customer‑centric marketing, offering actionable tactics for nurturing loyalty, turning clients into advocates, and driving sustainable growth.
Discover how to rise above mediocrity with practical tactics for focus, resilience, and decisive action. This guide offers clear steps to set high standards, eliminate excuses, and achieve lasting success.
McGraw-Hill Education (9780071385640)
Wiley (9781119167969) - Language: English - Pages: 256 pages - Publication date: Feb 29, 2016 | Customer Success
Wiley (9781118921449)
Uncover the secrets of successful management in professional service firms with David H. Maister's seminal work, 'Managing The Professional Service Firm.' Discover essential strategies for growth and excellence.
McGraw-Hill Education (9780071847827)
Harvard Business Review Press (9781633697003) | Competitive Advantage, Connected Strategy, Connected strategies, Customer Relationships for Competitive, Customer Relationships, Connections with your customers
O'Reilly Media (9781492023746) | Lean Customer
FT PRESS (9781292234946)
Wiley (9781119434702) | Consulting and Professional
Jossey-Bass (9781119047605) - Language: English - Pages: 288 - Publication date: Jun 15, 2015 | Chief Customer Officer
For Dummies (9781118725603)
Cambridge University Press (9780521124324) | Service-Dominant Logic
John Wiley & Sons (9781118964965)
Nicholas Brealey Publishing (9781473690264) - Tom Peters - Paperback - Language: English - Pages: 288 - Publish date: 2018-04-30
(9781292270777 / unknown) | Reinventing Retail
(9781788600392) - Kelly Lucas