Customer Services (Publisher Pearson)
The Disease To Please: Curing the People-Pleasing Syndrome
McGraw-Hill Education (9780071385640)
Inside the Mind of the Shopper: The Science of Retailing
Pearson FT Press (9780134308920)
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
(9780470503805 / 9780470503805) | Packaging No quibbles
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
KLO80 (9781633691889 / 44734393) - Dimensions: 156 x 235 x 28mm | 482g - Format: Hardback | 272 pages - Publication date: 29 Sep 2017 - ISBN: 9781633691889 - Languages: English - United States - Harvard Business Review Press
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
(9780814436479) - Dimensions: 152 x 229 x 19mm | 295g - Reprint - Amacom - Nashville, United States - Harpercollins Focus - Format: 256 pages - ISBN: 9780814436479 - Languages: English | Eye to Eye, Listen by Mark
The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer
(9780134263434 / 9780134263434)
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
Harvard Business Review Press (9781633691780 / 43119271) - Dimensions: 140 x 210 x 23mm | 298g - Reprint - United States - Harvard Business Review Press - Format: 288 pages - ISBN: 9781633691780 - Languages: English | Innovator' s Dilemma
Value Proposition Design: How to Create Products and Services Customers Want
(9781118968055 / 41238252) - Country of publication: UNITED STATES - Dimensions: 190.5 x 241.3 x 22.86mm | 793.78g - Edition statement: 1st Ed. - Format: Paperback | 320 pages - Publication date: 27 Oct 2014 | Learned Optimism
High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
Amacom (9780814437766) | High-Profit Prospecting
The Grid: The Decision-making Tool for Every Business
Cornerstone (9781847941886 / 49341364) - Watkinson, Matt - Paperback - RANDOM HOUSE BUSINESS BOOKS - London, United Kingdom - Cornerstone - Dimensions: 129 x 198 x 21mm | 245g - Format: Paperback | 352 pages
Making Rain: The Secrets of Building Lifelong Client Loyalty
John Wiley & Sons (9780471264590)
The Ultimate Question 2.0
Harvard Business Review Press (9781422173350) - Price: 32.00 - Product dimensions: 0.05 H x 9.24 L x 6.13 W | Ultimate Question
The Experience Economy, Updated Edition
KLO80 (9781422161975) - Paperback - Harvard Business Review Press - Language: English - Pages: 359 - Publication date: Jul 4, 2011 | Updated edition
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
McGraw-Hill Education (9780071808071) - Price: 29.00 - Product dimensions: 1.0 H x 9.1 L x 6.2 W | Customer-Centric Employees
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
KLO80 (9781422133316 / 33133212) - Dimensions: 156 x 235 x 23.62mm | 482g - Format: 272 pages - ISBN: 9781422133316 - Languages: English - Publication place: Boston, MA, United States - Harvard Business Review Press
174 Items