ASTD Handbook of Measuring and Evaluating Training
ATD Press (9781562867065) | ASTD Handbook
Customer Services
Make Some Noise: The Unconventional Road to Dominance
Simon & Schuster (9781501155611) | Schmidt shares
Lean Customer Development: Building Products Your Customers Will Buy
O'Reilly Media (9781492023746) | Lean Customer
The Ultimate Question 2.0
Harvard Business Review Press (9781422173350) - Price: 32.00 - Product dimensions: 0.05 H x 9.24 L x 6.13 W | Ultimate Question
The Experience Economy, Updated Edition
KLO80 (9781422161975) - Paperback - Harvard Business Review Press - Language: English - Pages: 359 - Publication date: Jul 4, 2011 | Updated edition
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
McGraw-Hill Education (9781260440928) - Price: 32.00 | Zero Harm
Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World
McGraw-Hill Education (9781260117561) | Long-Term Brand, Leaving their legacies
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You
McGraw-Hill Education (9781260011920) | Unleash Your Influence
Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts
McGraw-Hill Education (9781259643248) | Sandler Enterprise, Major Accounts
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
McGraw-Hill Education (9781259583018) | Providing compassionate, Patient experience and reduce
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
Wiley (9781119434702) | Consulting and Professional
Effective CRM Using Predictive Analytics
Wiley (9781119011552) | CRM Using Predictive Analytics
Knock Your Socks Off Service Recovery
Thomas Nelson (9780814470848) | Socks Off Service Recovery
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Amacom (9780814431832) | Worst Customer Situations
Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Jossey-Bass (9780787963880)
User Research: A Practical Guide to Designing Better Products and Services
Kogan Page (9780749481049)
Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques
Kogan Page (9780749477158) | Advanced Customer, Marketing Science
Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
Kogan Page (9780749467678) | Pricing for Profit
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Kogan Page (9780749465308) | Complaint Management Excellence
Shopper Marketing: How to Increase Purchase Decisions at the Point of Sale
Kogan Page (9780749464714)
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Toister Performance Solutions (9780692842003) - Price: 14.95 - Product dimensions: 0.4 H x 9.0 L x 6.0 W
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today--Guaranteed!
John Wiley & Sons (9780471784623) | Empire Today--Guaranteed!
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
John Wiley & Sons (9780470404638)
All For One: 10 Strategies for Building Trusted Client Partnerships
Wiley (9780470380284)
Inside the Mind of the Shopper: The Science of Retailing
Pearson FT Press (9780134308920)
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
McGraw-Hill Education (9780071808071) - Price: 29.00 - Product dimensions: 1.0 H x 9.1 L x 6.2 W | Customer-Centric Employees
Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
Master customer interactions with concise, ready‑to‑use dialogue snippets that cover complaints, compliments, returns, and upselling, ensuring every conversation feels professional and confident.
195 Items