Experience-Centric Organization, The: How to win through customer experience
(9781492045779 / unknown) - Simon David Clatworthy
Customer Services
The Customer Experience Book: How to design, measure and improve customer experience in your business
(9781292148465 / 9781292148465) - Dimensions: 157 x 235 x 13mm | 364g - Format: Paperback | 232 pages - Publication date: 25 Sep 2016 - ISBN: 9781292148465 - Languages: English - Harlow, United Kingdom
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
KLO80 (9781422133316 / 33133212) - Dimensions: 156 x 235 x 23.62mm | 482g - Format: 272 pages - ISBN: 9781422133316 - Languages: English - Publication place: Boston, MA, United States - Harvard Business Review Press
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
John Wiley & Sons Inc (9781118988923 / 41239436) - Dimensions: 161 x 236 x 20mm | 386g - Edition statement: 1. Auflage - Format: 208 pages - ISBN: 9781118988923 - Languages: English - New York, United States
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Discover how eliminating traditional support transforms customer loyalty, reduces costs, and boosts brand reputation with practical strategies for self‑service, automation, and proactive engagement that keep users satisfied and empowered.
How to Sell with NLP
Unlock persuasive power with NLP techniques that transform objections into opportunities, guiding you through mindset shifts, language patterns, and closing strategies for lasting sales success.
People Love You: The Real Secret to Delivering Legendary Customer Experiences
(9781118433249 / 9781118433249) - Dimensions: 140 x 222 x 19mm | 326g - Format: 192 pages - Publication date: 04 Feb 2013 - ISBN: 9781118433249 - Languages: English - New York, United States - John Wiley & Sons Inc | Legendary Customer
Disruptive Selling: A New Strategic Approach to Sales, Marketing and Customer Service
(9780749482343 / 29915518) | Renew and disrupt
The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Age
(9781260019605 / 9781260019605)
Badass: Making Users Awesome
O'Reilly Media, Inc, USA (9781491919019 / 41761461) - Dimensions: 166 x 232 x 16mm | 444g - Format: 304 pages - ISBN: 9781491919019 - Languages: English - Sebastopol, United States | Users Awesome
The Customer Rules: The 39 essential rules for delivering sensational service
(9781781251225 / FLMMC9781781251225)
Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps
Teach Yourself Books (9781473608542 / YES20172220)
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
(9780201407198 / silver c09asje09ajc09se) - Price: 16.99 - Product dimensions: 0.24 H x 8.25 L x 5.38 W | Package overnight
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
(9780814436479) - Dimensions: 152 x 229 x 19mm | 295g - Reprint - Amacom - Nashville, United States - Harpercollins Focus - Format: 256 pages - ISBN: 9780814436479 - Languages: English | Eye to Eye, Listen by Mark
The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer
(9780134263434 / 9780134263434)
This Is Service Design Methods A Companion to This Is Service Design Doing Paperback
(9781492039594) - Dimensions: 187 x 232 x 15.24mm | 476.27g - First edition - O'Reilly - Sebastopol, United States - O'Reilly Media - Format: 240 pages - Height: 231 mm - Spine width: 14 mm - Width: 186 mm
Delivering Happiness: A Path to Profits, Passion and Purpose
(9780446576222) - Dimensions: 149.86 x 226.06 x 22.86mm | 294.83g - Reprint - Grand Central Publishing - New York, United States - Little, Brown & Company - Format: Paperback | 272 pages - Product dimensions: 0.8 H x 9.0 L x 6.0 W
The Grid: The Decision-making Tool for Every Business
Cornerstone (9781847941886 / 49341364) - Watkinson, Matt - Paperback - RANDOM HOUSE BUSINESS BOOKS - London, United Kingdom - Cornerstone - Dimensions: 129 x 198 x 21mm | 245g - Format: Paperback | 352 pages
Inspired: How to Create Tech Products Customers Love
(9781119387503 / 26614609) - Country of publication: UNITED STATES - Dimensions: 158 x 234 x 31mm | 560g - Second edition - John Wiley & Sons, Inc. - New York, United States - In Print - Edition statement: 2nd Edition | Product organization
Design. Think. Make. Break. Repeat.: A Handbook of Methods
(9789063694791) - Dimensions: 190.5 x 228.6 x 17.78mm | 544.31g - Format: Paperback | 208 pages - Publication date: 05 Mar 2018 - Height: 197mm - Spine width: 18mm - Width: 232mm - BIS - Amsterdam, Netherlands | Book allows
Building a StoryBrand: Clarify Your Message So Customers Will Listen
(9781400201839) - Dimensions: 139 x 211 x 27mm | 220g - Special edition - International ed. - Thomas Nelson - Nashville, United States - Thomas Nelson Publishers - Format: Paperback | 240 pages - Publication date: 16 Nov 2017
New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development
(9780814431771) - Dimensions: 152 x 235 x 13mm | 381g - Special - Amacom - Nashville, United States - Harpercollins Focus - Format: Paperback | 240 pages - Publication date: 20 Sep 2012 - ISBN: 9780814431771
The Challenger Sale: How To Take Control of the Customer Conversation
(9780670922857 / 20902880) - Brent Adamson, Matthew Dixon - Paperback - Portfolio Penguin - London, United Kingdom - Penguin Books Ltd - In Print - Country of publication: UNITED KINGDOM - Dimensions: 234 x 153 x 18 mm | Secret to sales
The Trusted Advisor
(9780743207768) - Dimensions: 234 x 153 x 19 mm - ISBN: 9780743207768 - Number of pages: 256 - Simon & Schuster | Trusted Advisor, Green and Galford
Raving Fans : A Revolutionary Approach to Customer Service
(9780006530695) - Customer services - New edition - HarperCollins Publishers - Dimensions: 198 x 129 x 9 mm - ISBN: 9780006530695 - Number of pages: 160 - Pages: 160 pages - Weight: 90 g | Minute Manager, Raving Fans!
Delivering Happiness
(9781455508907 / 33330718) - Hsieh, Tony - United States - BUSINESS PLUS - New York, United States - Book language: English - Dimensions: 18 cm 304 p. - Format: 304 pages - ISBN: 9781455508907 - Published: 03/10/2011
Value Proposition Design: How to Create Products and Services Customers Want
(9781118968055 / 41238252) - Country of publication: UNITED STATES - Dimensions: 190.5 x 241.3 x 22.86mm | 793.78g - Edition statement: 1st Ed. - Format: Paperback | 320 pages - Publication date: 27 Oct 2014 | Learned Optimism
Global Private Banking and Wealth Management
Explore how evolving regulatory frameworks, digital innovation, and client expectations reshape global private banking and wealth management, offering fresh strategies for sustainable growth and personalized service.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Penguin Books Ltd (9780241003305 / 21343400)
411 Items