Customer Services
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B2B sales manual Upselling manual Prospecting manual Channel sales guide Cross-selling guide Service design guide Customer success guide Sales analytics manual Customer feedback guide Revenue growth handbook Sales management manual Brand storytelling guide Client onboarding manual Customer retention guide Loyalty program handbook Market research handbook Negotiation skills guide Sales forecasting manual Sales performance manual Service quality handbook Customer experience guide Customer loyalty handbook Customer service handbook Sales enablement handbook Service recovery handbook Account development manual Customer journey map guide Service marketing handbook Call center training manual Complaint handling handbook Marketing strategy handbook Business communication guide Relationship selling handbook Competitive intelligence guide Contact center training manual Service level agreement manual Key account management handbook Personalization strategy manual Digital customer service handbook Marketing communications handbook
(9780814434215 / 9780814434215)
(9780471206033 / YES607315)
(9780750636261 / A-202-374) - Height: 240 mm - Spine width: 35 mm - Width: 164 mm - Routledge - Taylor and Francis - ISBN: 9780750636261 - Number of pages: 524 - Languages: English - Publication date: 13 May
(9781472572585) - Dimensions: 270 x 210 mm - Edition: 1st - Illustrations: 260 colour and mono illus - Extent: 344 - ISBN: 9781472572585 - Bloomsbury Visual Arts - Published: 17-05-2018
(9781787693043) - Height: 159 mm - Spine width: 18 mm - Width: 237 mm - Emerald Publishing - Emerald Publishing Limited - ISBN: 9781787693043 - Number of pages: 205 - Languages: English - Weight: 428 g
(9781626345522) - Height: 238mm - Spine width: 25mm - Width: 163mm - Greenleaf Book Group Press - ISBN: 9781626345522 - Languages: English - Publication date: 16 Oct 2018 - Weight: 572g
(9780814436479) - Dimensions: 152 x 229 x 19mm | 295g - Reprint - Amacom - Nashville, United States - Harpercollins Focus - Format: 256 pages - ISBN: 9780814436479 - Languages: English | Eye to Eye, Listen by Mark
(9780749484309 / 33768853) - Chris Daffy | Creating Customer Loyalty, Customer Loyalty, Increased Customer
(9783030016708) - Wided Batat | Book offers, Ultimate Luxury, Luxury experiences, Luxury consumption, Luxury houses, Luxury strategies
(9780749486419) - Roy Lilley - Fourth edition - KoganPage - Height: 214 mm - Spine width: 19 mm - Width: 137 mm - ISBN: 9780749486419 - Number of pages: 160 - Languages: English - Weight: 250 g | Creating Success series
(9780471363293) - Height: 235 mm - Spine width: 32 mm - Width: 160 mm - John Wiley & Sons, Inc. - John Wiley & Sons - ISBN: 9780471363293 - Number of pages: 400 - Languages: English - Publication date: 03 May
(9781138335806) - Richard Boulton | CRM platform, Achieve its objectives
(9781416526667 / FLPK9781416526667)
KLO80 (9781422196571 / 37185998) - Dimensions: 235 x 156 x 30 mm - Height: 243 mm - Spine width: 26 mm - Width: 179 mm - Harvard Business Review Press - ISBN: 9781422196571 - Number of pages: 301 - Languages: English | Innovation classic
(9781912300181)
(9780134263434 / 9780134263434)
(9781492039594) - Dimensions: 187 x 232 x 15.24mm | 476.27g - First edition - O'Reilly - Sebastopol, United States - O'Reilly Media - Format: 240 pages - Height: 231 mm - Spine width: 14 mm - Width: 186 mm
(9780446576222) - Dimensions: 149.86 x 226.06 x 22.86mm | 294.83g - Reprint - Grand Central Publishing - New York, United States - Little, Brown & Company - Format: Paperback | 272 pages - Product dimensions: 0.8 H x 9.0 L x 6.0 W
Cornerstone (9781847941886 / 49341364) - Watkinson, Matt - Paperback - RANDOM HOUSE BUSINESS BOOKS - London, United Kingdom - Cornerstone - Dimensions: 129 x 198 x 21mm | 245g - Format: Paperback | 352 pages
(9781119387503 / 26614609) - Country of publication: UNITED STATES - Dimensions: 158 x 234 x 31mm | 560g - Second edition - John Wiley & Sons, Inc. - New York, United States - In Print - Edition statement: 2nd Edition | Product organization
(9789063694791) - Dimensions: 190.5 x 228.6 x 17.78mm | 544.31g - Format: Paperback | 208 pages - Publication date: 05 Mar 2018 - Height: 197mm - Spine width: 18mm - Width: 232mm - BIS - Amsterdam, Netherlands | Book allows
(9781400201839) - Dimensions: 139 x 211 x 27mm | 220g - Special edition - International ed. - Thomas Nelson - Nashville, United States - Thomas Nelson Publishers - Format: Paperback | 240 pages - Publication date: 16 Nov 2017
(9780814431771) - Dimensions: 152 x 235 x 13mm | 381g - Special - Amacom - Nashville, United States - Harpercollins Focus - Format: Paperback | 240 pages - Publication date: 20 Sep 2012 - ISBN: 9780814431771
O'Reilly Media, Inc, USA (9781491919477)
(9780670922857 / 20902880) - Brent Adamson, Matthew Dixon - Paperback - Portfolio Penguin - London, United Kingdom - Penguin Books Ltd - In Print - Country of publication: UNITED KINGDOM - Dimensions: 234 x 153 x 18 mm | Secret to sales
(9780743207768) - Dimensions: 234 x 153 x 19 mm - ISBN: 9780743207768 - Number of pages: 256 - Simon & Schuster | Trusted Advisor, Green and Galford
(9780006530695) - Customer services - New edition - HarperCollins Publishers - Dimensions: 198 x 129 x 9 mm - ISBN: 9780006530695 - Number of pages: 160 - Pages: 160 pages - Weight: 90 g | Minute Manager, Raving Fans!
(9781455508907 / 33330718) - Hsieh, Tony - United States - BUSINESS PLUS - New York, United States - Book language: English - Dimensions: 18 cm 304 p. - Format: 304 pages - ISBN: 9781455508907 - Published: 03/10/2011
(9781118968055 / 41238252) - Country of publication: UNITED STATES - Dimensions: 190.5 x 241.3 x 22.86mm | 793.78g - Edition statement: 1st Ed. - Format: Paperback | 320 pages - Publication date: 27 Oct 2014 | Learned Optimism
Harvard Business Review Press (9781633691780 / 43119271) - Dimensions: 140 x 210 x 23mm | 298g - Reprint - United States - Harvard Business Review Press - Format: 288 pages - ISBN: 9781633691780 - Languages: English | Innovator' s Dilemma
