Inbound Selling: How to Change the Way You Sell to Match How People Buy
Wiley (9781119473411)
Customer Services
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
Pearson Education Limited (9781292116891)
Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
Jossey-Bass (9781118980811)
Customer Service Pocketbook: Customer Service Pocketbook: 3rd Edition
Management Pocketbooks (9781906610555)
The Experience Economy, Updated Edition
KLO80 (9781422161975) - Paperback - Harvard Business Review Press - Language: English - Pages: 359 - Publication date: Jul 4, 2011 | Updated edition
Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World
McGraw-Hill Education (9781260117561) | Long-Term Brand, Leaving their legacies
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Toister Performance Solutions (9780692842003) - Price: 14.95 - Product dimensions: 0.4 H x 9.0 L x 6.0 W
Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
Master customer interactions with concise, ready‑to‑use dialogue snippets that cover complaints, compliments, returns, and upselling, ensuring every conversation feels professional and confident.
A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
Black Truffle Press (9781633936201) | Culminating in an impressive
The Excellence Dividend: Principles for Prospering in Turbulent Times from a Lifetime in Pursuit of Excellence
Nicholas Brealey Publishing (9781473690264) - Tom Peters - Paperback - Language: English - Pages: 288 - Publish date: 2018-04-30
Thinking in Services: Understanding and Exploring the Expanding Universe of Services: Encoding and Expressing Strategy through Design
BIS Publishers (9789063694890 / 43192-22825)
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
KLO80 (9781633691889 / 44734393) - Dimensions: 156 x 235 x 28mm | 482g - Format: Hardback | 272 pages - Publication date: 29 Sep 2017 - ISBN: 9781633691889 - Languages: English - United States - Harvard Business Review Press
TrendDriven Innovation Beat Accelerating Customer Expectations
(9781119076315 / 23545723) - Dimensions: 203 x 205 x 19mm | 810g - Format: 368 pages - Publication date: 05 Oct 2015 - ISBN: 9781119076315 - Languages: English - New York, United States - John Wiley & Sons Inc | Trend-Driven Innovation
An Introduction to Service Design
(9781472572585) - Dimensions: 270 x 210 mm - Edition: 1st - Illustrations: 260 colour and mono illus - Extent: 344 - ISBN: 9781472572585 - Bloomsbury Visual Arts - Published: 17-05-2018
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
(9780749498795) - Fourth edition - KoganPage - Height: 216 mm - Spine width: 16 mm - Width: 138 mm - ISBN: 9780749498795 - Number of pages: 160 - Languages: English - Weight: 1 g
NVQ/SVQ Level 3 Business & Administration Candidate Handbook
(9780435046880) - Available - ISBN: 9780435046880
BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
(9781292197401) - ISBN: 9781292197401 - October 2017
PostTruth Why We Can Do About It Hardback
(9781408703311) - Dimensions: 240 x 161 x 34 mm - Height: 242 mm - Spine width: 35 mm - Width: 162 mm - Little, Brown - Little, Brown Book Group - ISBN: 9781408703311 - Number of pages: 368 - Languages: English | Estate agents?
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
Harvard Business Review Press (9781633691780 / 43119271) - Dimensions: 140 x 210 x 23mm | 298g - Reprint - United States - Harvard Business Review Press - Format: 288 pages - ISBN: 9781633691780 - Languages: English | Innovator' s Dilemma
411 Items