Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Amacom (9780814471715)
Customer Services
Introvert's Edge: How the Quiet and Shy Can Outsell Anyone
Amacom (9780814438879) | Introvert's Edge
Maximizing Lead Generation: The Complete Guide for B2B Marketers
QUE (9780789741141) | Maximizing Lead
Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market
Kogan Page (9780749483012) | Customer-Driven Transformation
Making Rain: The Secrets of Building Lifelong Client Loyalty
John Wiley & Sons (9780471264590)
Relationship Marketing: Successful Strategies For The Age Of The Customer
Basic Books (9780201622409)
The Business of Choice: Marketing to Consumers' Instincts: Marketing to Consumers' Instincts
Pearson FT Press (9780134772042)
You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling
McGraw-Hill Education (9780071847827)
Get More Referrals Now!: The Four Cornerstones That Turn Business Relationships Into Gold
McGraw-Hill Education (9780071417754)
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
BIS Publishers (9789063693534)
La Economia de la Gratitud: Traslada Tus Negocios A las Redes Sociales = The Thank You Economy
Aguilar (9786071116819) | La Economia de
7L: The Seven Levels of Communication: Go From Relationships to Referrals
KLO80 (9781940363219) | Relationships to Referrals
The Cult of Customer Excellence: How to Build a Truly Customer-Centric Culture
LID Publishing (9781910649541)
Trusted: The human approach to building outstanding client relationships in a digitised world
Practical Inspiration Publishing (9781910056554)
Customer Service Pocketbook: Customer Service Pocketbook: 3rd Edition
Management Pocketbooks (9781906610555)
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Human Givens Publishing Ltd (9781899398027)
Customer Satisfaction is Worthless Customer Loyalty is Priceless
Bard Press (TX) (9781885167309) | Worthless Customer Loyalty
Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life
Oak Tree Press (9781860761645)
The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Nicholas Brealey Publishing (9781857883473) | Big difference
Microsoft Dynamics CRM 2011 Customization & Configuration
Packt Publishing (9781849685801) | Microsoft Dynamics CRM
Customer Experience Innovation: How to Get a Lasting Market Edge
Emerald Publishing Limited (9781787547872) - Cyrus Allen | Customer Experience Innovation
Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Harvard Business Review Press (9781633697003) | Competitive Advantage, Connected Strategy, Connected strategies, Customer Relationships for Competitive, Customer Relationships, Connections with your customers
Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth
KLO80 (9781633692077)
Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience
Lioncrest Publishing (9781619617094)
Building a Customer Service Culture: The Seven Service Elements of Customer Success: The Seven Serviceelements of Customer Success
Information Age Publishing (9781593119355)
Referral Engine, The: Teaching Your Business to Market Itself
Portfolio (9781591844426) | Referral Engine
Emotional Value: Creating Strong Bonds with Your Customers: Taking Customer Service to a New Level
Berrett-Koehler Publishers (9781576750797) | Emotional Value
ASTD Handbook of Measuring and Evaluating Training
ATD Press (9781562867065) | ASTD Handbook
Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Audible Studios on Brilliance audio (9781536636369) | Selling Luxury, Close the Sale
411 Items