Emotional Value: Creating Strong Bonds with Your Customers: Taking Customer Service to a New Level
Berrett-Koehler Publishers (9781576750797) | Emotional Value
Customer Services
ASTD Handbook of Measuring and Evaluating Training
ATD Press (9781562867065) | ASTD Handbook
Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Audible Studios on Brilliance audio (9781536636369) | Selling Luxury, Close the Sale
Make Some Noise: The Unconventional Road to Dominance
Simon & Schuster (9781501155611) | Schmidt shares
Digital Transformation: Build Your Organization's Future for the Innovation Age
Bloomsbury Business (9781472940377)
The Ultimate Question 2.0
Harvard Business Review Press (9781422173350) - Price: 32.00 - Product dimensions: 0.05 H x 9.24 L x 6.13 W | Ultimate Question
United Breaks Guitars: The Power of One Voice in the Age of Social Media
Hay House (9781401937942)
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
McGraw-Hill Education (9781260440928) - Price: 32.00 | Zero Harm
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You
McGraw-Hill Education (9781260011920) | Unleash Your Influence
Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts
McGraw-Hill Education (9781259643248) | Sandler Enterprise, Major Accounts
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
McGraw-Hill Education (9781259583018) | Providing compassionate, Patient experience and reduce
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Palgrave Macmillan (9781137375452) | Measuring Customer
Effective CRM Using Predictive Analytics
Wiley (9781119011552) | CRM Using Predictive Analytics
Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
Cuesta Park Consulting (9780986406256) | Subscription Marketing
Knock Your Socks Off Service Recovery
Thomas Nelson (9780814470848) | Socks Off Service Recovery
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Amacom (9780814431832) | Worst Customer Situations
Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Jossey-Bass (9780787963880)
User Research: A Practical Guide to Designing Better Products and Services
Kogan Page (9780749481049)
Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques
Kogan Page (9780749477158) | Advanced Customer, Marketing Science
Valuable Content Marketing: How to Make Quality Content Your Key to Success
Kogan Page (9780749473273)
Customer-Centric Marketing: Supporting Sustainability in the Digital Age
Kogan Page (9780749472092) | Customer-Centric Marketing, Supporting Sustainability
Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base
Kogan Page (9780749468064) | Supplier Relationship
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Kogan Page (9780749465308) | Complaint Management Excellence
Shopper Marketing: How to Increase Purchase Decisions at the Point of Sale
Kogan Page (9780749464714)
Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Infinity Publishing (9780741449030)
411 Items